Support

Puzzoh is free to download, and the first unit of every subject is on us. Puzzoh+ unlocks every path and specialty, unlimited lives and streak protection. It’s available as a subscription or as a one-time purchase (“lifetime”). Price and terms are always shown in the app before purchase.

Some subscription plans start with a free trial, whose length is shown before you confirm. You pay nothing during the trial. If you don’t cancel at least 24 hours before it ends, the subscription starts and the amount shown is charged to your Apple Account.

Subscriptions are managed by Apple. On your iPhone or iPad:

1. open Settings;
2. tap your name, then Subscriptions;
3. choose Puzzoh, then Cancel Subscription.

You can also go through the App Store app: tap your profile picture, then Subscriptions. Cancel at least 24 hours before the end of the current period to avoid renewal. You keep Puzzoh+ until the end of the period you’ve already paid for.

Deleting the app or your Puzzoh account does not cancel your subscription: remember to cancel it in your Apple settings.

Payments go through Apple: we don’t have access to your payment methods and can’t issue refunds ourselves. Request one at reportaproblem.apple.com, with the Apple Account you used for the purchase.

Sign in with the same Apple Account, open the Puzzoh+ screen in the app and tap Restore (Restaurer). Your subscription or lifetime purchase is restored, with no new payment.

To get your progress back too (streak, XP, badges), sign in to Puzzoh with the same account as before (Apple, Google or email), using the I already have an account (J’ai déjà un compte) button on first launch.

Right from the app, or by writing to us. Your account and your progress are erased; this is permanent.

You can also write to us at the address above, preferably from the email address linked to your account. The details are in the Privacy Policy. Your subscription, however, is canceled in your Apple settings (see above).

Check that notifications are allowed for Puzzoh: Settings › Notifications › Puzzoh. Focus modes (Do Not Disturb, Sleep…) can also hide them.

Thank you! Write to us with the subject, the lesson title and what looks wrong to you. We’ll fix it in an upcoming update.